Help content, iPad apps

In Issue No. 312 of A List Apart for people who make websites: Twitterific’s Craig Hockenberry compares web apps to iPhone apps,and tells iPhone app developers what they need to know to succeed, in Apps vs. the Web. And Lyle Mullican shows how to convert frustrated users into loyal customers by strategizing, writing, and maintaining better help copy in Good Help is Hard to Find. (Plus: possibly the best Kevin Cornell ALA illustrations yet.)