Category: industry
This web business: culture and concepts.
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The Secret
If I learned one thing in 25 years of running design and education companies, it’s that idealism isn’t a business strategy. If you wonder why my partners and I had to shut down organizations we…
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Memories Can’t Wait—or, How I Learned to Keep Worrying About the Web
The web is still the best hope we have for a durable, shared memory. But it requires us to be gardeners, not merely tenants.
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The salad bar theory of UX professionalism
Less, but better? Not this week.
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We named them after the humans they were replacing.
“The word ‘computer’ only really slid over to mean ‘a machine’ in the late 19th and early 20th centuries, once we started building mechanical and then electronic devices to do that work instead [of people].…
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Of Books and Conferences Past
Of books and conferences past: A maker looks back on things well-made but no longer with us.
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Our Lady of Perpetual Profit
A business world with deeply misguided priorities—exemplified by horror stories from the worlds of tech, gaming, and entertainment—accounts for much worker unhappiness and customer frustration.




