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Usability

Dyson to NY: drop dead

DYSON’S WEBSITE won’t sell me a vacuum cleaner. It claims New York, a U.S. state it provides in its own drop-down menu, is “not a valid state.” I have previously ordered Dyson products from the Dyson website and shipped them to a different address in New York. I have an account and everything. But the website won’t let me ship products to my office. This is just one of about a dozen errors that wasted half an hour of my life today.

By L. Jeffrey Zeldman

“King of Web Standards”—Bloomberg Businessweek. Author, Designer, Founder. Talent Content Director at Automattic. Publisher, alistapart.com & abookapart.com. Ava’s dad.

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