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Valediction.

I started using Twitter before the dawn of the iPhone. Back then, in 2006, it was a fun, funky, fully functional (if barebones) beta messaging service used mainly by The People of the Web™—the kind of folks who attended the SXSW Interactive conference and probably spoke on the panels. 

You know. You were there. You were one of us: Designers. Developers. Pioneers. Writers of blog posts, trade books, and all the little guide texts that websites depended on to attract and serve their users. People who, in casual conversation, might use words like “digerati” unironically and without intending to be pretentious. 

We believed in the power of the web to highlight unheard voices and evolve a more just society. If we were naive, and we surely were, at least we were on the side of the angels. Turns out, not everybody was.

A new skill

Years before Slack, the early 140-character Twitter served as a kind of private pre-Slack for the digitally awake and aware.

Back in those days, if you’d asked me or my conference-going fellow bloggers and designers who that first, rudimentary Twitter was for, we’d have said it was for us. For people like us, who’d spent years mastering all manner of skills and technologies simply to communicate online. Who saw value in the act of putting words together, so long as there were people to read and react to those words.

(After expressing our feelings of pride and ownership in the Twitter community, of course, the more Ted-talk-y among us early users would have waxed rhapsodic about microblogging and its potential to improve the world. More about that in a moment.)

With the birth of Twitter, when we wanted to pin down something that was twitching about in our heads and transmit it to other heads, the skill we needed wasn’t CSS or HTML or art direction or back-end wrangling. It was the ability to edit our thoughts down to a glittering trophy built with 140 characters or less. A new skill to master!

How much do people like us love showing the world what we’ve learned! This much: Even after Twitter no longer relied on wireless carriers’ text messaging services, so that the permitted character count was consequently doubled, many of us would-be Oscar Wildes continued to whittle away at our tweets, limiting them to 140 characters or fewer on principle.

After all, if we could deliver fully functioning website in 10K or less, we could surely craft deathless sentences from a tightly constrained character count. Right? Of course right!

Only connect

Years later, with a huge international user base, the idea persisted that a globally connected free and open messaging network like Twitter could help humanity do less evil and more good.

If you wanted proof, you could look to the first Arab Spring, to Me Too, to Occupy Wall Street and Black Lives Matter—movements that were greatly abetted by the busy, worldwide network. 

Of course, while many cheered and participated in these activist-driven movements, others saw them as threatening. Some felt the world was changing too fast, and that their views on social issues, like their once-good jobs, had no champion among the ruling classes. We all know how that turned out. 

And now a brief digression about power and megaphones:

How I got over

Nearly two decades before Bluesky and its sweet starter packs, Twitter hired creatives to recommend selected  users to newcomers. Some of the coolest people I know did that work.

Web design was at its peak, so quite naturally the in-house team put together a list of influential designers, developers, and writers for new users to follow. And for a variety of reasons, I was among those early recommended follows. (I may still be listed there, if the current X still welcomes newcomers with follow recommendations.) Which is how, at my Twitter peak, I ended up with a blue checkmark and 355,000 followers.

Even now, on wretched “X,” where I no longer post, I still retain 305,000 followers. At least, that’s what the stats told me when I popped in just now to find out. But are there really that many folks following me there?

How many of my current Twitter/X “followers” used to participate but have since quit quietly, without bothering to close their accounts? Lots, I reckon.

Some may avoid the site but keep their accounts open for strategic reasons, such as preventing someone else from hijacking their name (not that the owner can’t take over your account whenever he feels like it—but I digress).

Mainly, I’m guessing a lot of folks lost interest in the site but forgot to close their accounts. In other words, the data says 305K, but it’s probably less than half that many active users at most, few of whom would even see my tweets if I still posted there, as the algorithm throttles texts from folks like me.

Who cares, besides me? Nobody. Nor should they. And, besides, except as a temptation to stay, my follower count is beside the point.

Come play with us, Danny

The point is that the former Twitter has become a hateful cesspool, not simply mirroring but amplifying its owner’s profound insecurities, god-awful beliefs, and self-serving lies, and forcing that insanity into the public consciousness, whether we avoid X or not.

Thus, millions of Americans who don’t use Twitter/X nevertheless believe conspiracies that the owner and his favorite acolytes use the site to broadcast.

And there’s no doubt that, in consequence of the above, X helped determine the results of the last US presidential election. (I use the phrase “last election” here to mean “most recent election,” although I fear it may come to mean more than that.)

So, in the interest of not supporting fascism, do I abandon these readers? Thanks for asking! Pretty much, yeah.

If you like my longer-form writing, you can find it here on zeldman.com, at A List Apart, and in my books.

If you like my chatty posts, news bytes, and occasional brief confessions, join me on Bluesky.

Good luck to us all in the coming year.

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“Where the people are”

It’s nearly twenty years ago, now, children. Facebook had only recently burst the bounds of Harvard Yard. Twitter had just slipped the bonds of the digital underground. But web geeks like me still saw “social media” as a continuation of the older digital networks, protocols, listservs, and discussion forums we’d come up using, and not as the profound disruption that, partnered with smartphones and faster cellular networks, they would soon turn out to be. 

So when world-renowned CSS genius Eric Meyer and I, his plodding Dr Watson, envisioned adding a digital discussion component to our live front-end web design conference events, our first thought had been to create a bespoke one. We had already worked with a partner to adapt a framework he’d built for another client, and were considering whether to continue along that path or forge a new one.

And then, one day, I was talking to Louis Rosenfeld—the Prometheus of information architecture and founder of Rosenfeld Media. I told Lou about the quest Eric and I were on, to enhance An Event Apart with a private social network, and shared a roadblock we’d hit. And Lou said something brilliant that day. Something that would never have occurred to me. He said: “Why not use Facebook? It already exists, and that’s where the people are.”

The habit of building

Reader, in all my previous years as a web designer, I had always built from scratch or worked with partners who did so. Perhaps, because I ran a small design agency and my mental framework was client services, the habit of building was ingrained. 

After all, a chief reason clients came to us was because they needed something we could create and they could not. I had a preference for bespoke because it was designed to solve specific problems, which was (and is) the design business model as well as the justification for the profession. 

Our community web design conference had a brand that tied into the brand of our community web design magazine (and soon-to-emerge community web design book publishing house). All my assumptions and biases were primed for discovery, design, development, and endless ongoing experiments and improvements.

Use something that was already out there? And not just something, but a clunky walled garden with an embarrassing origin story as a hot-or-not variant cobbled together by an angry, virginal undergraduate? The very idea set off all my self-protective alarms.

A lesson in humility

Fortunately, on that day, I allowed a strong, simple idea to penetrate my big, beautiful wall of assumptions.

Fortunately, I listened to Lou. And brought the idea to Eric, who agreed.

The story is a bit more complicated than what I’ve just shared. More voices and inputs contributed to the thinking; some development work was done, and a prototype bespoke community was rolled out for our attendees’ pleasure. But ultimately, we followed Lou’s advice, creating a Facebook group because that’s where the people were. 

We also used Twitter, during its glory days (which coincided with our conference’s). And Flickr. Because those places are where the people were. 

And when you think about it, if people already know how to use one platform, and have demonstrated a preference for doing so, it can be wasteful of their time (not to mention arrogant) to expect them to learn another platform, simply because that one bears your logo.

Intersecting planes of simple yet powerful ideas

Of course, there are valid reasons not to use corporate social networks. Just as there are valid reasons to only use open source or free software. Or to not eat animals. But those real issues are not the drivers of this particular story. 

This particular story is about a smart friend slicing through a Gordian Knot (aka my convoluted mental model, constructed as a result of, and justification for, how I earned a living), and providing me with a life lesson whose wisdom I continue to hold close.

It’s a lesson that intersects with other moments of enlightenment, such as “Don’t tell people who they are or how they should feel; listen and believe when they tell you.” Meet people where they are. It’s a fundamental principle of good UX design. Like pave the cowpaths. Which is really the same thing. We take these ideas for granted, now.

But once, and not so long ago, there was a time. Not one brief shining moment that was known as Camelot. But a time when media was no longer one-to-many, and not yet many-to-many. A time when it was still possible for designers like me to think we knew best. 

I’m glad a friend knew better.

Afterword

I started telling this story to explain why I find myself posting, sometimes redundantly, to multiple social networks—including one that feels increasingly like Mordor. 

I go to them—even the one that breaks my heart—because, in this moment, they are where the people are. 

Of course, as often happens, when I begin to tell a story that I think is about one thing, I discover that it’s about something else entirely.

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In search of a digital town square

Ever since an infantile fascist billionaire (hereafter, the IFB) decided to turn Twitter over to the racially hostile anti-science set, folks who previously used that network daily to discuss and amplify topics they cared about have either given up on the very premise of a shared digital commons, continued to post to Twitter while holding their noses, or sought a new digital place to call their own. This post is for the seekers, to compare notes. 

These are my personal observations; your views may differ (and that’s more than okay). In this quick survey, I’m omitting specialty platforms like Tribel, Post, and Substack. Feel free to comment, if you like.

The platforms

BlueSky: The most beautifully elegant web interface. Also the best features (other than omission of hashtags). What Twitter should have become. I joined late—Jack didn’t invite me, likely a sign that I was no longer industrially relevant. I have few followers there, and my posts so far get little traction, but that could change. It’s so pretty (and the few friends that use it matter so much to me) that I keep using it, and I reserve judgement as to its future potential. https://bsky.app/profile/zeldman.bsky.social

Threads: Currently my primary alternative to Twitter, and the only place besides Twitter where my posts get at least some response. Not as visually refined as BlueSky, and with a curiously restricted single-hashtag-only policy. Although this editorial decision helps focus the mind, and likely also cuts down on spam, it interferes with amplifying multidimensional posts. But I digress.

Rough edges and restrictive tagging aside, Threads feels like the place that’s likeliest to inherit the mantle of default town square—if any social platform can do that in these new times, that is.

Threads got its huge jump start because, while the IFB was busy finding new ways to make Twitter less useful and more dangerous, Meta leveraged its huge installed Instagram base to give users a more or less instant social network hookup. If it’s easy, and comes with a built-in network of people I already follow, it wins—at least initially.

Meta may also blow their opportunity if they pursue misguided policies, such as impeding (by algorithmic fiat) “political speech” when democracies hang in the balance, regional wars threaten to become world wars, and the climate crisis is approaching a point of no return. https://www.threads.net/@zeldman

Mastodon: How do you decentralize a digital town square? Provide universal social connection without locking in participants? Mastodon (and federation generally) are an attempt to do those things.

These are important and noble goals, but Mastodon (and federation generally) are a long shot at replacing a primary walled garden like Twitter because they require a fair degree of geekery to set up, and the price tag of mass acceptance is ease of setup. (Compare Threads—easy set-up, built-in friends and followers if you already use Instagram—versus the learning curve with Mastodon.)

If BlueSky is MacOS and Threads is Windows, Mastodon is Linux: a great choice for techies, but likely too steep a hill for Ma and Pa Normie. A techie friend invited me to join, and I write there frequently, but, for whatever it’s worth, my Mastodon posts get very little in the way of responses. It is, nonetheless, a highly effective network for most who use it. https://front-end.social/@zeldman

Tumblr: A bit o’ the OG weird wacky wonderful web, and a special place for nonconformist creative types. By its nature, and the nature of its fiercely loyal users, it is a cult jam. I was an early and enthusiastic Tumblr fan, but it was never my main axe, probably because, since the dawn of time itself, I have had zeldman.com.

For a while, when the IFB first started wrecking Twitter, an uptick in Tumblr usage suggested that the funky old network just might take over as the world’s town hall, but this hope was unrealistic, as Tumblr was never about being for everybody, and Tumblristas are mostly happy keeping the platform a home for self-selecting freaks, queers, and creatives.

I’ll note that Tumblr is part of the Automattic family, and I work at Automattic (just celebrated my fifth anniversary there!), but my opinions here are mine alone. BTW—in nearly 30 years of blogging, that’s the first time I’ve used that phrase. https://apartness.tumblr.com

LinkedIn: A comparatively safe social network with a huge network built up over years, hence a great place to share work-related news and ideas.

Some early Twitter adopters of my acquaintance—especially those who mainly write about work topics like UX—have made LinkedIn their primary social home. For most working folks, it is undoubtedly a place to post and amplify at least some of the content that matters to you. OTOH, it’s not a place where I’d share deep takes on CSS (that’s probably Mastodon), cosplay (Tumblr), or personal true confessions (one’s blog, Threads, Twitter before the IFB took over). https://www.linkedin.com/in/zeldman

Twitter itself: During its heyday, before the IFB, and when it was the only game in town, I loved going there to see what clever things my smartest friends were saying, post my own bon mots, and promote content that mattered to me.

I’ll limit my comments on Twitter’s current state to noting that I still post there, from stubbornness as well as habit, and primarily in the (increasingly forlorn) hope that the IFB will eventually tire of his toy, or of the ceaseless financial hemorrhage, and go away, leaving the site to rebirth itself as an open source project or under the care of new, non-fascist owners.

Though the algorithm punishes my posts, and though I’m continually appalled by the MAGA posts, Russian disinformation, racist/ misogynist/ anti-semitic spew, and Trumpian ego of the current owner, I shall, at least for now, continue to defend my tiny turf there.

8 responses to “In search of a digital town square”

  1. L. Jeffrey Zeldman Avatar

    Psst. Comments are back. This is a test.

  2. dusoft Avatar

    I follow you on Mastodon and even when usually don’t respond to bunch of posts, I can still appreciate people being there. Since I use RSS, I get to read your posts that way usually coming to your website.

  3. Zeldman on Web and Interaction Design Avatar

    It’s nearly twenty years ago, now, children. Facebook had only recently burst the bounds of Harvard Yard. Twitter had just slipped the bonds of the…

  4. […] In search of a digital town square – L. Jeffrey Zeldman, non l’ultimo dei fessi sul web, cerca di fare il punto sullo stato dell’arte del self publishing oggi; […]

  5. […] In search of a digital town square – L. Jeffrey Zeldman, talks about the state of the art on mantaining a presence on the web today, with the available tools. […]

  6. […] In search of a digital town square (Jeffrey Zeldman) […]

  7. Zeldman on Web and Interaction Design Avatar

    Bluesky introduces open-source, collaborative moderation for federated social media websites: Bluesky was created to put users and communities in control of their social spaces online.…

  8. Zeldman on Web and Interaction Design Avatar

    I’ve started a Bluesky list featuring some of the brilliant writers, designers, coders, editors, and others who’ve contributed to A List Apart “for people who…

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