Category: Teaching
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On Teaching (plus Monday links)
TEACHING is a great way to find out what you know, and to connect with other human beings around a shared passion. It’s an energy exchange as well as an information one, and the energy…
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Measure Customer Time, Not Organization Time: Gerry McGovern
We need to manage speed on the page, not just the speed of the page load. Manage the customer’s time on task. We won’t become customer-centric until we change our metrics—focusing on customers’ time to…
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A Beautiful Life
LIZZIE VELASQUEZ, age 25, weighs 64 pounds. Born with a rare syndrome that prevents her from gaining weight, she was not expected to survive. Her parents took her home, raised her normally, and, when she…
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Selling Design – an online reading list
TOMORROW, WHICH IS also my birthday, I begin teaching “Selling Design” to second-year students in the MFA Interaction Design program at School of Visual Arts, New York. Liz Danzico and Steve Heller created and direct…
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Teaching at School of Visual Arts
I teach a class called “Selling Design” in the MFA Interaction Design program at School of Visual Arts in New York. Although the class’s name focuses on persuasion, it’s really about learning where great ideas…
