Category: Usability
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Web typography: a refresher and history
A refreshing dip into what we’ve learned about web typography over the past 20+ years.
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This Web of Ours, Revisited
Why did leading designers in 2000 look down their nose at the web? And are things any better today?
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CAPTCHA excludes disabled web users
The W3C explains how CAPTCHA excludes disabled users, and suggests alternatives that may be kinder and more reliable.
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In search of a digital town square
Ever since an infantile fascist billionaire (hereafter, the IFB) decided to turn Twitter over to the racially hostile anti-science set, folks who previously used that network daily to discuss and amplify topics they cared about…
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A faster horse
“The user is never wrong” means, when a user snags on a part of your UX that doesn’t work for her, she’s not making a mistake, she’s doing you a favor. To benefit from this…
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Healthcare in America
I’m one of the lucky ones. I have a great doctor and good health insurance. A boring generic healthcare company bought my longterm doctor’s group practice a few months ago. First thing they did was…
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Why don’t nonprofit sites convert?
Living in New York and working in media, I talk to nonprofit organizations a lot. Big or small, they all say the same. No matter how much work they put into their apps and websites,…
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Authoritative, Readable, Branded: Report from Poynter Design Challenge, Part 2
THIS year’s Poynter Digital Newspaper Design Challenge was an attempt by several designers and pundits, working and thinking in parallel, to save real news via design. In Part 1 of my report from Poynter, I discussed…
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Digital newspaper design challenge: a report from Poynter, part 1
CAN design create a better user experience that engages readers and drives revenue? Can it fight fake news and help save real journalism at a time when news organizations large and small are underfinanced and…
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To Save Real News
IN a world where newspapers are dying and half the public believes fake news, what online news experiences need is design that is branded, authoritative, and above all, readable: Branded, because we need to convert…
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In Defense of Font Size Widgets
Most of the sites we’ve designed in the past few years have not had a text size widget, but I believe this was due to our privileged assumptions and biases, and not to the reality…
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Do Not Go Gentle into that iTunes Store
AT HOME, sick with a cold and bored, my daughter buys a single packet of “My School Dance” in a freemium iTunes game. The manufacturer charges her (well, charges me) for ten packets. This same…
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Solve the Right Problem: Derek Featherstone on designing for extremes
12 LESSONS from An Event Apart San Francisco – ? 3: Derek Featherstone was the 10th speaker at An Event Apart San Francisco, which ended Wednesday. His session, Extreme Design, showed how creating great experiences…
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Measure Customer Time, Not Organization Time: Gerry McGovern
We need to manage speed on the page, not just the speed of the page load. Manage the customer’s time on task. We won’t become customer-centric until we change our metrics—focusing on customers’ time to…
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Private Parts: unlikely advocate fights for online privacy, anonymity
MESMERIZED as we have been by the spectacle of the flaming garbage scow of U.S. election news, it would have been easy to miss this other narrative. But in the past few days, just as…