Category: User Experience
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Zing
The notion that usability is the easy part—something you just add on after doing the hard part of writing the code—is hardly limited to the open source community.
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The Survey for People Who Make Websites
Calling all designers, developers, information architects, project managers, writers, editors, marketers, and everyone else who makes websites. It is time once again to pool our information so as to begin sketching a true picture of…
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Customer support on the march
You know that new thing where you call customer support and a robot tells you that there’s no need to wait; just leave your phone number and you’ll be called back in three minutes? So…