Category: client services
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Cold Storage
Good UX is what companies do when they have to. A company that has your stuff locked away doesn’t have to.
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“Where the people are”
Fortunately, on that day, I allowed a strong, simple idea to penetrate my big, beautiful wall of assumptions.
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Fear of getting noticed
Back when I was in advertising, one of my team’s clients was a well-known Irish Airline. They could only afford an 1/8th-page ad in the travel section of the paper. But my partners and I…
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Design Kickoff Meetings
Posted here for posterity: Design kickoff meetings are like first dates that prepare you for an exciting relationship with a person who doesn’t exist.
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Big Web Show ? 159: If You Can’t Stand the Heatmaps, Stay Out of the Conversion, with @nickd
NICK Disabato (@nickd) and I discuss heat maps, conversion rates, design specialization, writing for the web, Jakob Nielsen, and the early days of blogging in Episode ? 159 of The Big Web Show – “everything web that…
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Big Web Show ? 150: Giant Paradigm Shifts and Other Delights With Brad Frost
BOY, was this show overdue. For the first time ever on The Big Web Show, I chat with my friend, front-end developer extraordinaire Brad Frost, author of the spanking new book, Atomic Design. We have…
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Ten Years Ago on the Web
2006 DOESN’T seem forever ago until I remember that we were tracking IE7 bugs, worrying about the RSS feed validator, and viewing Drupal as an accessibility-and-web-standards-positive platform, at the time. Pundits were claiming bad design was good for the web…
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A List Apart ? 421 Gets Personal
THERE’S GREAT reading for people who make websites in Issue No. 421 of A List Apart: Resetting Agency Culture by Justin Dauer Forget Air Hockey, Zen Gardens, and sleep pods: a true “dream” company invests…
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The Arc of a Design Career: Khoi Vinh on The Big Web Show ? 128
KHOI VINH IS my guest in Episode ? 128 of The Big Web Show (“Everything Web That Matters”). Khoi is a web and graphic designer, blogger, and former design director for The New York Times, where…
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Design Is A Relationship
MIKE MONTEIRO is a man on a mission. He wants to improve design by fixing the core of it, which is the relationship between designer and client. Too many of us fear our clients—the people…
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From Chicago, With Love
HEY, FRIENDS. I write from the magical city of Chicago, where I’m enjoying the first Happy Cog Summit. Next week, following our meet-up cum strategy session cum karaoke party, comes An Event Apart Chicago, three…
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Leo Laporte interviews JZ
IN EPISODE 63 of Triangulation, Leo Laporte, a gracious and knowledgeable podcaster/broadcaster straight outta Petaluma, CA, interviews Your Humble Narrator about web standards history, responsive web design, content first, the state of standards in a…
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Mike Monteiro’s “Design Is A Job” is finally available to buy or preview.
CO-FOUNDER of Mule Design and raconteur Mike Monteiro wants to help you do your job better. From contracts to selling design, from working with clients to working with each other, his brief book Design Is…
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An Event Apart Atlanta 2011
YOU FIND ME ENSCONCED in the fabulous Buckhead, Atlanta Intercontinental Hotel, preparing to unleash An Event Apart Atlanta 2011, three days of design, code, and content strategy for people who make websites. Eric Meyer and…
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F*ck you, pay me
2011/03 Mike Monteiro | F*ck You. Pay Me. from SanFrancisco/CreativeMornings on Vimeo.