Category: Best practices
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“Where the people are”
Fortunately, on that day, I allowed a strong, simple idea to penetrate my big, beautiful wall of assumptions.
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Get it right.
“Led” is the past tense of “lead.” L.E.D. Not L.E.A.D. Example: “Fran, who leads the group, led the meeting.” When professional publications get the small stuff wrong, it makes us less trusting about the big…
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Knowledge Management for the win
Knowledge management (KM) is the process of organizing, creating, using, and sharing collective knowledge within an organization. Unlock and unblock For companies, institutions, and projects struggling to become more efficient and productive—and who these days is…
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Algorithm & Blues
Examining last week’s Verge-vs-Sullivan “Google ruined the web” debate, author Elizabeth Tai writes: I don’t know any class of user more abused by SEO and Google search than the writer. Whether they’re working for their…
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Immersive Content and Usability
As the lines between our physical and digital surroundings continue to blur, it’s more important than ever to design usable and accessible content for our ever-expanding array of contexts. In 2021, A Book Apart and…
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Blue Beanie Day 2021
Blue Beanie Day in support of web standards is celebrated around the world on November 30. Hey, that’s today. So how can you help? Glad you asked! Take a self-portrait wearing a blue beanie (toque,…
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Saving Your Web Workflows with Prototyping
Our static tools and linear workflows aren’t the right fit for the flexible, diverse reality of today’s Web. Making prototyping a central element of your workflows will radically change how you approach problem solution and…
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The dogs won’t eat it
My father used to tell this story to his project management students.
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See me speak: WordPress.com Growth Summit
WordPress.com is holding its first virtual conference, I’m speaking there, and you’re invited. The WordPress.com Growth Summit is a two-day live event where you can learn to build and grow your site, “from start to scale.” To make it…
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First, be kind.
Your feedback has the power to encourage another person, or shut them down, possibly forever.
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Never give up
The really good designers stand up to the misfortune of a killed idea.
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Expressive Design Systems
Yesenia Perez-Cruz started her career as a designer at Happy Cog Philadelphia. From the first day, her design gifts were unmistakable. As her career progressed, she moved from one challenging role to another. At companies…
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The Cult of the Complex
“IN AN INDUSTRY that extols innovation over customer satisfaction, and prefers algorithm to human judgement (forgetting that every algorithm has human bias in its DNA), perhaps it should not surprise us that toolchains have replaced…
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On practice
Over the decades I’ve used computers, my drawing skill has all but vanished—along with my ability to do calligraphy or even write legibly. Which is why I’ve started forcing myself to sketch again every day.…
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Beyond Engagement: the content performance quotient
Recently, Josh Clark, Gerry McGovern and I have been questioning our industry’s pursuit of “engagement.” Engagement is what all our clients want all the time. It’s the ? 1 goal cited in kickoff meetings, the…